Frequently Asked Questions

Everything you need to know about transforming your living space with The Butterfly.

What is the typical shipping timeline for furniture?

Standard shipping for in-stock furniture items typically takes 7-14 business days. Custom-made pieces or larger decor items may require 4-6 weeks for delivery depending on your location.

Do you offer white-glove delivery services?

Yes, we offer white-glove delivery for an additional fee. This includes professional assembly, placement in your room of choice, and the removal of all packaging materials.

What is your return policy for home decor?

We offer a 30-day return window for most items in their original condition. Please note that custom upholstery and final sale items are not eligible for return.

How can I track my order?

Once your order ships, you will receive an email with a tracking number and a link to our carrier's portal to monitor your shipment's progress in real-time.

Are your materials sustainably sourced?

At The Butterfly, we prioritize eco-friendly manufacturing. Our wood is FSC-certified, and we use low-VOC finishes to ensure your home remains healthy and sustainable.

What payment methods do you accept?

We accept all major credit cards, PayPal, and interest-free installment plans through Affirm or Klarna to help you budget for your home transformation.